Privacy Policy

Last updated: 2025 June 20

ECOZYME operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a carefully curated shopping experience (the "Services"). ECOZYME works with Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal data when you visit, use, make a purchase or other transaction using the Services or otherwise contact us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described in this Privacy Policy.

Personal data we collect or process

When we use the term "personal data", we mean information that can be used to identify you or another person or that can reasonably be linked to you or another person. Personal data does not include information collected anonymously or information that has been depersonalized in such a way that you cannot be identified or reasonably linked to you. Depending on how you use the Services, where you live, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal data, including derivatives of the following personal data:

• Contact information including your name, address, billing address, shipping address, telephone number and email postal address.
• Financial information including credit card, debit card and financial account numbers, payment card information, financial account information, transaction information, payment method, payment confirmation and other payment information.
• Account information including your username, password, security questions, preferences and settings.
• Operation information including items you view, add to cart, wishlist, or purchase, return, exchange, or cancel, and your past transactions.
• Communication with us including information you provide when you communicate with us, for example by sending an inquiry to our customer service team.
• Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information including information about your interactions with the Services, including how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

• Straight from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal data;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including where we use such suppliers to enable certain technologies and where they collect or process your personal data on our behalf;
• From our partners or other third parties.

How we use your personal data

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

• Provide, personalize and improve services. We use your personal data to provide you with the Services, including performing our contract with you, fulfilling your payments, orders, remembering your preferences and items of interest to you, sending you account-related messages, making purchases, returns, exchanges or other transactions, creating, managing and otherwise managing your account, arranging shipping, facilitating returns and exchanges, providing feedback and a personalized shopping experience. development, such as providing product recommendations related to your purchases. This may include using your personal data to better personalize and improve the Services.
• Marketing and advertising. We use your personal data for marketing and advertising purposes, for example by sending marketing, advertising and promotion messages by email. by mail, text message or postal mail, and by showing you online advertising for products or services on the Services or on other websites, including advertising based on previously purchased or added items to your cart and other activity on the Services.
• Security and fraud prevention. We use your personal data to authenticate your account, to ensure a secure payment and shopping experience, to detect, investigate or respond to potentially unfair, illegal, unsafe or malicious activity, to ensure the safety of the public and our services. If you choose to use the Services and register an account, you assume responsibility for the security of your account data. We strongly recommend that you do not share your username, password or other access data with anyone else.
• Communication with you. We use your personal data to provide customer service, respond to your inquiries, provide efficient services and maintain a business relationship with you.
• Legal reasons. We use your personal information to comply with applicable laws or to respond to applicable legal process, including requests from law enforcement or government agencies, to investigate or participate in civil lawsuits, potential or actual litigation or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose your personal data

In certain circumstances, we may disclose your personal data to third parties for lawful purposes and in accordance with this Privacy Policy. Such circumstances may arise:

• With Shopify, suppliers and other third parties that perform services on our behalf (such as IT management, payment processing, data analytics, customer service, cloud storage, order fulfillment and shipping activities).
• With business and marketing partners to provide marketing services and advertising to you. For example, we use Shopify to support personalized advertising on third-party services based on your online activity with different merchants and on different websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to tell us not to share information about you in order to show you targeted advertisements and marketing messages based on your online activities with different merchants and on different websites.
• When you instruct, request, or otherwise consent to us disclosing certain information to third parties, such as to send you products or to use social media controls or login integrations.
• With our affiliates or otherwise within our group of companies.
• In the event of a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requirements), to enforce any applicable terms of service or policy, and to protect or defend the Services, our rights, and the rights of our users or others.

Connect with Shopify

The Services are provided on the Shopify platform, which collects and processes personal data about your access to and use of the Services in order to provide and improve the Services for you. The information you submit to the Services will be transferred and shared with Shopify, as well as with third parties that may be located in countries other than where you reside, for the purpose of providing and improving the Services for you. In addition, to protect, grow and improve our business, we use certain Shopify-enhanced features that include data and information obtained from your interactions with our store, other merchants and Shopify. To provide these enhanced features, Shopify may use personal data collected about your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights in relation to the use of your personal data for these purposes. To learn more about how Shopify uses your personal data and what rights you may have, please read the Shopify User Privacy Policy . Depending on where you live, you may exercise certain rights in relation to your personal data here Shopify privacy portal link.

Third Party Sites and Links

The Services may provide links to websites or other online platforms operated by third parties. When using links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We do not guarantee or take responsibility for the privacy or security of such websites, including the accuracy, completeness or reliability of the information contained therein. Information that you provide in public or semi-public areas, including information that you share on third-party social media platforms, may also be visible to other users of the Services and/or the relevant third-party platforms, without limiting our use or that of third parties. By including such links, we do not imply or imply that we endorse the content of such platforms or their owners or operators, except as indicated on the Services.

Children's data

The Services are not intended for use by children and we do not knowingly collect any personal data from children who are under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal data, you can contact us using the contact information below and request that it be deleted. As of the effective date of this Privacy Policy, we have no actual knowledge that we are "sharing" or "selling" (as those terms are defined in applicable law) the personal data of persons under the age of 16.

Security and storage of your data

Please note that there are no perfect or impregnable security measures, so we cannot guarantee "perfect security". In addition, any information you send to us may become insecure during transmission. We recommend that you do not use insecure channels to transmit sensitive or confidential information to us.

The retention period for your personal data depends on various factors, such as whether we need the information to manage your account, provide you with the Services, comply with legal obligations, resolve disputes or implement other applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal data. However, these rights are not absolute and may only apply in certain circumstances, and in certain cases we may refuse your request if permitted by law.

• Right to access data / to know. You may have the right to request access to your personal data that we hold.
• Right to erasure. You may have the right to request that we delete your personal data that we hold.
• Right to rectification. You may have the right to request that we correct inaccuracies in the personal data we hold about you.
• Right to data portability In certain circumstances and subject to certain exceptions, you may have the right to receive a copy of your personal data that we hold and request that we transfer it to a third party.
• Managing communication preferences. We may send you promotional emails. emails, and you can opt out of receiving them at any time using our email emails provide an unsubscribe option. If you opt out, we may still send you non-promotional emails. emails, for example, about your account or completed orders.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact information below. To learn more about how Shopify uses your personal data and all of your rights, including those related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. Before fulfilling your requests, we may need to verify your identity as permitted or required by applicable law. Under applicable law, you may appoint an authorized representative to make requests on your behalf to exercise your rights. Before accepting such a request from a representative, we will require the representative to provide proof that you have authorized them to act on your behalf, and we may ask you to confirm your identity directly to us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have a complaint about how we handle your personal data, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or by filing a complaint with your local data protection authority. If you are in the EEA, you can find a list of responsible data protection supervisory authorities here.

International transfers

Please note that we may transfer, store and process your personal data outside of your country of residence.

If we transfer your personal data from the European Economic Area or the United Kingdom, we will follow recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or any other equivalent agreements concluded by the relevant UK competent authority, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post an updated Privacy Policy on this Site, update the "Last Updated" date, and provide notice as required by applicable law.

Contact information

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us. by mail at adressupardavimai@immt.lt or contact us at the address Laisves aleja 110, Kaunas, 44292, LT In compliance with valid data protection laws, we are the controller of your personal data.

In the e-shop, payments are processed by using makecommerce.lt platform, which is managed by Maksekeskus AS (Liivalaia 45, Tallinn 10145, Estonia, reg. no.: 12268475), therefore your personal information required for payment execution and confirmation will be transferred to Maksekeskus AS.