Shipping

1. General information

1.1. This shipping policy sets out the terms and procedures relating to the delivery of goods.

1.2. The online store (hereinafter the "Website") is an online platform owned by ecozyme.

2. Delivery area

2.1. We offer delivery throughout the Republic of Lithuania and to other European Union countries.

2.2. If you would like goods delivered to other countries, please contact us for information on possible delivery options and applicable terms.

3. Delivery times

3.1. We do our best to deliver your goods as quickly as possible.

3.2. Delivery times depend on the delivery method chosen, the delivery location and other factors.

3.3. Orders are normally dispatched within 1 business day.

3.4. Delivery takes 2-3 business days. Should any issues arise with delivery, the Store undertakes to work with the Customer to find the best solution

4. Delivery process

4.1. We use reliable delivery services and strive to ensure that goods are delivered safely and on time.

4.2. Please make sure that the delivery address you provide in your order is correct and accurate, as well as the phone number you enter to receive your collection PIN code.

4.3. Once your order has been dispatched, you will receive a notification with a tracking number so you can follow the status of your delivery.

5. Receiving goods

5.1. Please check the condition and accuracy of the goods when you receive them.

5.2. If you notice any damage or discrepancies, please contact us immediately to let us know.

6. Final provisions

6.1. This shipping policy takes effect from the moment you use the Website and applies together with the Terms of Service.

6.2. We reserve the right to change this shipping policy at any time by giving notice on the Website.